#Ipass customer service centers drivers
#Ipass customer service centers license

Since then, the Illinois Tollway has taken extensive measures to better serve customers who previously relied on cash payments, including measures to provide relief during the pandemic. At that time, engineers and planners worked around the clock to ensure toll plazas, lanes and exit ramps were clearly marked and safe for the motoring public. In March 2020, the Illinois Tollway halted cash toll collection in an effort to help mitigate the spread of COVID-19, protecting its customers and employees from exposure points to the rapidly-spreading virus.

In addition, all toll services personnel, including money truck drivers, toll cash audit services and toll collectors, have been presented with opportunities to stay with the agency. The Illinois Tollway also announced that it is developing a plan to reopen in-person customer service centers and increase call center capacity as the region has returned to Phase 4 of the COVID-19 pandemic mitigation efforts. Over the past several years, the TollwayвЂ™s on road and back office systems have been bolstered by heavy investments into the TollwayвЂ™s technology to not only support the longstanding open road tolling environment, but also make this final pivot to cashless tolling possible.

#Ipass customer service centers license

Using Pay By Plate, customers simply enter their license plate, payment method and dates of travel, and the Pay By Plate system takes care of the rest.

#Ipass customer service centers drivers

Moving forward, Illinois Tollway drivers will continue to have the option to pay tolls with I-PASS, E-ZPass or pay online with the TollwayвЂ™s Pay By Plate service. And thanks to extensive tolling reforms last year, the initial notice for unpaid tolls no longer includes a $20 violation for each missed toll, rather a $3 fee for each unpaid toll on passenger vehicles. The Tollway will continue to maintain a 14-day grace period вЂ“ one of the longest in the nation вЂ“ allowing customers to pay unpaid tolls without additional fees or fines prior to being mailed an invoice. We remain committed to helping the stateвЂ™s efforts to mitigate the spread of COVID-19, and these changes will put our agency into a position to continue providing a world-class transportation network that supports the entire regional economy.вЂќ вЂњWith steps to ensure equity for those who use our system, this spring, customers will begin to see permanent changes at toll plazas systemwide вЂ“ changes made to ensure customers are able to safely and confidently navigate our toll plazas that will all but put cash toll collection behind us. вЂњItвЂ™s our goal to be as transparent as possible as we work to ensure the Illinois Tollway continues to lead the way in the travel experience we provide to our customers,вЂќ said Illinois Tollway Executive Director JosГ© Alvarez. The program, anticipated to launch in May, will look to waive the deposit on transponders while adding an initial $20 in tolls to eligible applicants whose household income is below 250 percent of the federal poverty guidelines. To ensure a smooth transition for all customers, the Illinois Tollway is also developing a significant expansion of the Illinois TollwayвЂ™s I-PASS Assist Program aimed at getting an I-PASS, and the lower toll rate, into the hands of those who need it most. The decision comes nearly a year after cash collection was halted due to the COVID-19 pandemic and more than 15 years after the system was converted to open road tolling for I-PASS customers, with more than 92 percent of toll transactions taking place via I-PASS and E-ZPass in 2019.

Forthcoming expansion of I-PASS Assist program will help low income customers access benefits of I-PASSДowners Grove, Il (February 25, 2021) - The Illinois Tollway today confirmed that cash toll collection will not be returning to the Tollway system.